PIM software for any industry, built and supported in the UK Also from ePIM:ePIM CoreePIM Assist
ePIM PXM

ePIM PXM features

AI and learning

An assistant on every page, and AI that adapts to your team's decisions

EVA assistantEVA knowledge baseHow the AI learnsKnowledgeClient-level AI prompts

Chat button, every page

EVA assistant

Your AI assistant: ask questions about PXM and your catalogue, and get PIM work done

  • Ask in plain English from the chat button on any page
  • Answers from the PXM guides and your own catalogue data
  • Finds products, completeness and missing-field reports for you
  • Does the work: fill content, set fields, approve for publishing, run workflows
  • Always previews a change first, and applies it only when you confirm
  • Respects user roles; every change is logged, up to 25 products per action
EVA, the assistant on every page
EVA, the assistant on every page

Admin > Settings > EVA Docs

EVA knowledge base

What EVA knows, and how it gets better with use

  • 20 guides covering every part of PXM, indexed for meaning-based search
  • Finds the right passage even when your words differ from the guide's
  • Thumbs up or down on every answer
  • Corrections are saved and used once an admin approves them
  • Remembers useful facts about each user between conversations
  • Admins re-index the guides in one click when they change

Workflows, Knowledge and EVA

How the AI learns

Machine learning from your own team's decisions, so AI output fits your house style

  • Every accept, edit or reject of an AI suggestion is recorded
  • Approved copy for a category is fed back as examples for new AI writing
  • Golden values: the value your team settles on for each category and field
  • Correction hotspots show which fields the AI gets wrong most often
  • Meaning-based (embedding) search matches questions to the right answers
  • The model is not retrained: it learns from your saved decisions

Menu: Knowledge

Knowledge

What your reviewers' decisions on AI output tell you

  • Acceptance rate: approved as-is, edited or rejected
  • Correction hotspots: the fields people fix most
  • Golden values: the most consistently approved value per category and field
  • Recent decisions with field, value, category and confidence

Admin > Assist Prompts

Client-level AI prompts

Each client tunes the AI to its own brand, rules and provider

  • Your own prompt for each AI tool: descriptions, translation, images, extraction, quality
  • Start from the built-in default and adapt it
  • Saved for your company only; other clients are not affected
  • Reset to the default in one click
  • Choose the AI provider: OpenAI, Azure OpenAI, Anthropic or Gemini
  • Use NG15's AI account or your own key, and see AI cost by tool